ANALISIS <p style="text-align: justify;">ANALISIS adalah jurnal ilmiah yang dikelola oleh Fakultas Ekonomi Universitas Flores. ANALISIS mempublikasikan hasil penelitian dosen maupun mahasiswa dalam bidang ekonomi, ekonomi pembangunan, bisnis, manajemen, keuangan, akuntansi, dan kewirausahaan. Setiap artikel yang dimuat telah melalui proses review maksimal dua kali review. ANALISIS terbit dua kali dalam setahun yakni setiap bulan Maret dan September. </p> <p style="text-align: justify;">ANALISIS telah terindeks di Google Scholar, Portal GARUDA, dan memiliki DOI Crossref.</p> <p style="text-align: justify;">Saat ini ANALISIS sedang dalam proses menuju akreditasi. </p> <p style="text-align: justify;">Alamat Redaksi: Fakultas Ekonomi Universitas Flores, Jln. Sam Ratulangi Ende - NTT</p> FAKULTAS EKONOMI UNIVERSITAS FLORES en-US ANALISIS 1907-5189 <p><strong>Copyright Notice</strong></p> <p>An author who publishes in ANALISIS agrees to the following terms:</p> <ul> <li>Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons&nbsp;Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal</li> <li>Author is able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book) with the acknowledgement of its initial publication in this journal.</li> <li>Author is &nbsp;permitted and encouraged to post his/her &nbsp;work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work (See&nbsp;<a href="">The Effect of Open Access</a>).</li> </ul> EFEKTIVITAS KUALITAS LAYANAN DI TENGAH PERSAINGAN ONLINE TRAVEL AGENT MELALUI KEPUASAN PELANGGAN <p><em>This research aims to determine the effect of service quality on customer satisfaction </em><em>through the purchasing decision of airlines ticket products </em><em>at </em><em>Holiday Indonesia.</em> <em>This research is descriptive quantitative research, with a population of </em><em>customer</em><em>s who have purchased airplane tickets at Holiday Indonesia at least two times in 2020 as many as 415</em> <em>customer</em><em>s</em><em>. </em><em>The sampling technique in this study used the purposive sampling technique, namely 119 samples that had met the criteria.</em> <em>Data processing uses path analysis as the method used to determine the direct and indirect effects between variables and the Sobel test to determine whether purchasing decisions are capable of being a mediator between the relationship between service quality and customer satisfaction<strong>.</strong></em> <em>The results show that service quality has a positive and significant effect on purchasing decisions</em><em>. </em><em>Service quality has a positive and significant effect on customer satisfaction and purchasing decisions have a positive and significant impact on </em><em>customer</em><em> satisfaction</em><em>.</em> <em>The relationship between service quality and customer satisfaction can be mediated by purchasing decisions with a Z value (mediation), and concluded that the purchasing decision variable has a significant influence as a mediator between the relationship between service quality and </em><em>customer</em><em> satisfaction.</em></p> Darwin Raja Unggul Saragih Nasruddin Nasruddin Copyright (c) 2022 Darwin Raja Unggul Saragih, Nasruddin 2022-03-31 2022-03-31 12 1 1 19 10.37478/als.v12i1.1717 THE ANALYSIS OF GUAVA SUPPLY CHAIN; CASE STUDY AT KAMPUNG JAMBU CIMAUNG WEST JAVA INDONESIA <p><em>Kampung Jambu Cimaung is a place for cultivating horticultural commodities, who sold their crops both local and export needs. This study aims to determine the actors, flows, as well as driving and inhibiting factors of the guava supply chain in Kampung Jambu. The method used is a qualitative descriptive method and data collection techniques are carried out using interviews and simple observations. The research uses data reduction and data presentation for concluding. The results showed that the supply chain activity of guava in Kampung Jambu Cimaung is quite good, there are five links in the supply chain activities of Kampung Jambu, the supply-chain pattern of Kampung Jambu includes modern patterns, the flow of information, information on selling prices in the international market from exporters is not conveyed To Kampung Jambu, the main driving factors for production activities are high consumer demand and globalization, while the biggest inhibiting factors for supply chains are climate and lack of manpower. Kampung Jambu is expected to create collaboration for every supply chain actor, especially suppliers and consumers, and implement effective and efficient supply chain management.</em></p> Elisabet Silitonga Anton Azis Copyright (c) 2022 Anton Azis, Elisabet Silitonga 2022-03-31 2022-03-31 12 1 20 33 10.37478/als.v12i1.1269 GAMBARAN PENINGKATAN ANGKA PENGANGGURAN NASIONAL DI TENGAH PANDEMI COVID-19 <p><em>On January 30, 2020, WHO declared a global health emergency as a follow-up effort to the spread of covid-19. In response to the COVID-19 pandemic, the government imposed Large-Scale Social Restrictions (PSBB) or physical disatancing in most parts of Indonesia. The implementation of PSBB and physical disctancing provides changes to the social order in society, causing many business people who lose business or experience bankruptcy due to layoffs in both the formal and informal sectors. For this reason, this study was conducted to find out the picture of the increase in national unemployment during the pandemic. The type of research used in this study is associative quantitative research. The samples in this study are all the participants registered by BPS with total sampling techniques. The data source used is a secondary data source that is taken open access through the official BPS</em> website<em>. Based on the results of research that has been done, it is known </em><em>that the percentage of national unemployment tends to be constant in 2019-2020 and increases in 2021. In 2021 Riau Island Province is the province with the highest number of unemployed for the past three years. Strategic steps to overcome unemployment during the COVID-19 pandemic can be done by developing labor-intensive and entrepreneurial programs. </em></p> Alifia Azzahrah Copyright (c) 2022 Alifia Azzahrah 2022-03-31 2022-03-31 12 1 34 45 10.37478/als.v12i1.1735 ANALISIS KINERJA KEUANGAN PERUSAHAAN PT. BUKIT ASAM (PERSERO) TBK TANJUNG ENIM TAHUN 2015-2019 <p><em>This research was conducted to determine PT. Bukit Asam Tbk. Tanjung Enim financial performance from 2015 to 2019 using financial ratio analysis. The company’s financial ratio will be viewed from many sides using several ratios such as liquidity, profitability, solvability, activity and market ratio. Method that’s used for this research is descriptive method and data collecting method that’s used is documentation of the company’s financial performance from 2015-2019 periods. The analysis result shows that for financial performance of PT. Bukit Asam Tbk. Tanjung Enim indicates good profitability, liquidity, solvency ratios as well as good market ratios, while the activity ratios consisting of accounts receivable turnover ratio, average age of accounts receivable, inventory turnover, average number of days inventory turnover in stock and the turnover of total assets is not enough</em><em> therefore company management needs to improve the ability to manage its assets, inventories and receivables</em></p> Wilson Louis Rosemarie Sutjiati Copyright (c) 2022 Wilson Louis , Rosemarie Sutjiati 2022-03-31 2022-03-31 12 1 46 59 10.37478/als.v12i1.875 ANALISIS PENGARUH LEMBAGA KEUANGAN MIKRO DAN INDEKS PEMBANGUNAN MANUSIA TERHADAP KETIMPANGAN PENDAPATAN DI INDONESIA <p><em>Income inequality is still a problem in the Indonesian economy. In order to realize the welfare of the people evenly, the government seeks to reduce the income inequality between provinces in Indonesia. The existence of microfinance institutions (MFIs) is expected to help the economy of the poor so that income distribution will be realized. This study aims to analyze the effect of loans disbursed by MFIs, the number of MFIs and the human development index (HDI) on income inequality in Indonesia. By using panel data regression analysis with a fixed effect model approach, this study shows that the number of loans disbursed techniques by MFIs has a significant positive effect on income inequality in Indonesia, while the HDI variable and the number of MFIs have no effect on income inequality in Indonesia</em></p> Maria Agape Widya Prasetya Princisca Lutfitasari Justi Sairo Birgitta Dian Saraswati Copyright (c) 2022 Maria Agape Widya Prasetya, Princisca Lutfitasari, Justi Sairo, Birgitta Dian Saraswati 2022-03-31 2022-03-31 12 1 60 74 10.37478/als.v12i1.1137 PERSEPSI MASYARAKAT TERHADAP MANFAAT DAN PELESTARIAN HUTAN MANGROVE DI KABUPATEN ENDE PROPINSI NUSA TENGGARA TIMUR <p>This study aims to determine community perceptions of the benefits and preservation of mangrove forests in the Mukusaki Village, Wewaria District and Maukaro District, Ende District, East Nusa Tenggara Province. Community perceptions were analyzed using quantitative descriptive methods. The method used to measure community perceptions is the Likert scale method. The results of this study indicate that the community perception index of Mukusaki Village, Wewaria District and Maukaro District, categories strongly agree to the economic aspect as much as 80.4% and 80%.</p> Yuliana Sedho Yustina Paulina Penu Yohanes Paulus Luciany Copyright (c) 2022 Yuliana Sedho, Yustina Penu, Yohanes Paulus Luciany 2022-03-31 2022-03-31 12 1 75 86 10.37478/als.v12i1.1740 PENGELOLAAN MODAL KERJA DALAM MENINGKATKAN PROFITABILITAS PADA KOPERASI KREDIT OBOR MAS CABANG UTAMA ENDE <p>Good working capital management can increase the value of cooperative profitability which is indicated by the residual value of operating results (SHU). This study aims to determine and analizy the management of working capital &nbsp;at Kopdit Obor Mas Cabang Utama Ende years 2018 - 2020 in increasing. The type of used is quantitative data sourced from secondary data in the form of financial balance report &nbsp;and calculations of remaining operating results for 2018 - 2020. The data analysis technique uses the analysis of working capital turnover ratio and profitability ratio</p> <p>The results of the study show &nbsp;that working capital turnover fluctuates where for 2019 it has increased but in 2020 it has decreased so that it affects the acquisition of fluctuating &nbsp;profitability value s indicated by the ratio NPM, ROA, ROE. Efforts to increase profitabiity can br done by using cash optimaly&nbsp; so that there is no idle cash,&nbsp; increasing receiveble collection so as not to cause a buildup of working capital&nbsp; on receivables and controlling operational and non operational cost</p> Gabriel Tanusi Copyright (c) 2022 Gabriel Tanusi 2022-03-31 2022-03-31 12 1 87 100 10.37478/als.v12i1.1724 PENGARUH PEMBERIAN REWARD DAN PUNISHMENT TERHADAP SEMANGAT KERJA PADA KARYAWAN BUMN DI KOTA ENDE <p>This study aims to determine the effect of giving rewards and punishments on morale for BUMN employees in the city of Ende. The type of research used is quantitative research. The data analysis technique used is multiple linear regression analysis. Because the population cannot be ascertained, 98 respondents were determined as samples. From the results of statistical testing t for the variable of reward and punishment has a value of tcount &gt; t table with a significance value of &lt;0.05. This shows that the variable of reward and punishment has a significant effect on work morale. For the adjusted R square value of 0.444, this shows that the percentage of the effect of giving rewards and punishments on work morale is 44.4%. While the rest is influenced by other factors that are not explained in this study.</p> Maria Helena Carolinda Dua Mea Copyright (c) 2022 Maria Helena Carolinda Dua Mea 2022-03-31 2022-03-31 12 1 101 117 10.37478/als.v12i1.1754